Refund & cancellation policy

1. When you can get a refund

• Unused credits: within 14 days of purchase we refund the credits you have not spent.
• Payment problems: if you were charged twice, or paid and received no credits, we add the credits or refund the payment.
• Profile violations: if a profile is removed for breaking our rules, we return the credits you spent on it to your balance.

2. What we do not refund

• Credits already spent on messages, letters, gifts, media or channel access.
• Unused credits more than 14 days after purchase. They stay on your balance and do not expire.
• Purchases on accounts closed for breaking the Terms, unless the law requires otherwise.

3. How the amount is calculated

We refund the part of the price that matches your unused credits, counting every credit in the pack, including bonus credits. For example, if you paid $30 for a pack of 40 credits and spent 10, the refund is $22.50. Credits are counted as spent in the order you bought them.

The refund is calculated in US dollars. Crypto payments are refunded in crypto to a wallet address you give us, and bank transfers go back to the account they came from. The network or bank fee for the refund is deducted from the amount.

4. How to ask for a refund

Write to us through the contact form or Feedback in your cabinet from the email of your account, and include the date of your purchase. We review requests within 5 business days and send approved refunds within 5 business days after that.

5. Your legal rights

This policy does not limit any right to a refund that you have under the law of your country.